Refund policy
At The Weave House by Anila, every saree is carefully inspected and packed with love. Since our products involve delicate fabrics and handcrafted elements, we follow a strict but fair return and refund policy.
1. Return Eligibility
We accept returns only under the following conditions:
• You received a damaged product
• You received the wrong item
• The product has a manufacturing defect
To be eligible for return:
• The item must be unused, unwashed, and in original condition
• All tags, fall/pico work (if done), and packaging must be intact
• The return request must be raised within 24 hours of delivery
2. Items Not Eligible for Return
Returns or refunds will not be accepted for:
• Change of mind
• Colour or design preference issues
• Slight colour variations due to lighting, photography, or screen display
• Products that have been worn, washed, altered, or fall/pico stitched after delivery
• Sale or discounted items (if applicable)
3. Return Request Process
To initiate a return, please contact us within 24 hours of receiving your order.
Kindly share:
• Order number
• Reason for return
• Clear photos or an unboxing video showing the issue
You can contact us at:
📧 theweavehousebyanila@gmail.com
📱 +91 7994491340
4. Refund Policy
Once your return is approved and the product is received and inspected:
• Refunds will be processed within 5–7 business days
• Refund will be issued to the original payment method used during purchase
• Shipping charges (if any) are non-refundable unless the mistake is from our side
5. Replacement Policy
If you prefer a replacement instead of a refund:
• Replacement will be arranged based on product availability
• If the same product is unavailable, you may choose another product of equal value or receive store credit
6. Return Shipping
• If the return is due to our error (damaged/incorrect item), we will arrange or reimburse return shipping
• For approved exceptional returns, customers may need to bear return shipping charges
7. Cancellation Policy
• Orders can be cancelled only if they have not been shipped
• Once shipped, cancellation requests cannot be accepted
💛 Important Note
Handwoven and handcrafted sarees may contain minor irregularities. These are natural characteristics of authentic weaving and should not be considered defects.
⭐ Customer Happiness Matters to Us
We are always happy to assist you. Please reach out to us for any concerns, and we will do our best to help.